Terms and Conditions

Chill Wine and Spirit Merchants Online

Privacy Policy

When you choose to make an order, we collect your details to process your order and to improve our service to you. These details will never be shared with a third party and will be held securely in our database.

You can choose to be on our contact list through the Chill Wine Club, our preferential customer wine club. You can receive news on special offers, seasonal case suggestions and invitations to events and tastings.

You also have the option to refuse any marketing material, and to be removed from our contact list, at any time.

We may use ‘cookies’ to track your activities on our site. This is a common tool, which attaches itself to your browser. It gives us an idea of consumer behaviour on our website, thus allowing us to focus on and improve services where necessary. Your browser options allow you to stop this process, however it may restrict the website from operating to its full potential.

If you have any concerns over your privacy, or are having trouble removing yourself from our contact list, please contact us at orders@chillofflicences.com We will treat your enquiry with the highest priority.

Our strict security policy is strengthened by Security Socket Layer (SSL) technology to ensure your payment transactions are secure. When you enter a secure part of the website you will notice a ‘padlock’ symbol appear in the address bar as confirmation. Your transactions will be securely validated.

You will be asked to enter your card security number in order to further secure your shopping experience. We do not store your credit card details or make them available to you when you make another order through your account for your protection.

ORDERING

It is against the law to sell or supply alcohol to persons under 18 years of age. Our acceptance of any order is based on the purchaser being at least 18 years old. Upon delivery, if our couriers are in doubt of the age of the recipient of an order they are required to request proof of age. In the event that this is not satisfied they are not permitted to leave order.

All products on our website are offered subject to availability. We cannot guarantee the availability of products, however, should a product not be available, we will contact you to offer a substitute product or similar solution to fulfil your order. We reserve the right not to accept any order. Your legal rights will not be affected.

PRICING & DESCRIPTIONS

All prices on our website are inclusive of VAT. Whilst we work hard to ensure the details and pricing on our website to be accurate, occasionally errors may appear. Please note, while we try to keep our product images fully up-to-date, the images displayed may vary slightly from the one received due to a changes in packaging design. The actual product will always be as described.

If you have ordered a product that is erroneously described or priced, we will contact you prior to delivery to advise you of the correct details. You may choose to cancel your order if you are unhappy receiving the product with the correct description and price. We reserve the right to change prices at any time.

DELIVERY

Northern Ireland

FREE delivery on orders over £100

Same day delivery in Derry City and within a 20 mile radius on orders placed by 9pm

Next day delivery in NI for orders placed by 1pm (Mon to Thurs), next working day thereafter

Republic of Ireland

Free delivery on orders over 150

UK mainland

Free delivery on orders over £150

For areas outside the above please contact order@chillofflicences.com for a quotation

Failure to deliver your order within three days will result in your order being returned to us. We will then contact you to re-arrange delivery, or cancellation of the order. Failure to make delivery a second time will result in the cancellation of your order.

Please allow 3-5 working days for delivery during exceptional circumstances, particularly at peak times of year such as Christmas, Easter and Bank Holidays as our courier network deals with high volume of business, if your order is time dependent please contact us first to get an accurate anticipated delivery date.

DELIVERY RATES

NI - Same Day - Derry City and within 20 mile radius

  • Cityside £3.00
  • Strathfoyle £4.50
  • Greysteel £8.00
  • Waterside £3.50
  • Eglinton £7.00

NI Next day rate

£4.95

Republic of Ireland Rate

£10.00

UK

£10.00

GIFTS

If purchasing a gift, the same criteria outlined in the Ordering section above applies to the receiver, in terms of age and the right of the courier to refuse to leave the order. The name and billing address of the purchaser will be included with the wine for the receiver, unless you specifically request for this information to be withheld.

CANCELLATION

Your may cancel your order any time up to seven days after delivery. If your order has been delivered, we will arrange collection for free and provide a full refund within seven days. If your order has not been delivered, we will provide a full refund upon receipt of your notice to cancel.

RETURNS

Damaged product, eg wine suffering from ‘cork taint’, will be replaced or refunded immediately. This will not affect your statutory rights. Should you be unhappy with any aspect of your order, we will collect all or part of your order for free and provide a full refund within seven days, provided the goods remain in a saleable condition. Goods received should be inspected immediately upon receipt to check for damaged or missing products. Failure to notify us of damaged or missing product within seven days of receiving the order may negate your right to free return and refund.

COMPLAINTS

If you are unhappy with any aspect of our service, products or website, please contact us by any method outlined below. Your complaint will be treated with the highest importance and sensitivity. You will be responded to within 48 hours and your complaint resolved within 72 hours.

CORRESPONDENCE

This website is operated by The Pub Corporations Ltd, T/A Chill Wine and Spirit Merchants We can be contacted by post, email and telephone as detailed below.

POSTAL ADDRESS:

Chill Wine and Spirit Merchants

3rd Floor UB Building

DaVinci’s Complex

Culmore Road

Derry City

BT48 8JB

Tel: 077 8431 2350

Email orders@chillofflicences.com